How to Write a Southwest Airlines Resume
Southwest Airlines requires you to have a college degree or in-progress, excellent computer skills, and previous customer service experience. They also require that you have excellent interpersonal skills and be able to process information quickly and efficiently. Southwest Airlines is an employer that emphasizes a caring attitude towards each and every passenger. If you are a person with these qualities, you may want to consider applying for one of their positions.
Customer service agent for Southwest Airlines
The customer service department at Southwest Airlines provides many ways for customers to get their questions answered. From emailing an agent to submitting a social media message, Southwest Airlines has an option for everyone. Customers can choose which type of message they would like to send, and they can also attach files. In some cases, they can expect to receive a reply from a representative within 48 hours.
Southwest Airlines is a great place to work, and the company offers a stable working environment and equal opportunity for learning and development. The customer service agent is responsible for providing legendary customer service. Their responsibilities include handling ticketing, luggage check-in, luggage claims, reservations, and information inquiries and complaints. If you want to work at Southwest Airlines, you will need to be able to obtain a SIDA badge and be able to follow company policies.
Southwest Airlines employs more than 3,200 customer service and reservations agents. These agents help passengers with their travel needs, from reservations to trip changes. As a customer service agent, they help passengers get to their destinations without too many hassles. The airline plans to use these new locations to expand their customer service and other departments. However, the union says the move was made without the input of the union.
Liaison with The Union
The union at Southwest Airlines is furious about the resumption of alcohol sales on board the airline. It argues that allowing the sale of alcohol puts flight attendants at risk. Last week, the airline said it would resume alcohol sales on most flights. However, the FAA has ordered that masks be worn by passengers on flights that transport passengers with coronaviruses. Until March 18, Southwest must comply with the mandate.
The airline is facing a retaliation lawsuit filed by former flight attendant Charlene Carter. She claims she was fired after posting Facebook messages critical of the union’s president, and for opposing Planned Parenthood’s Women’s March in Washington, D.C. The union has denied the allegations.
Responsible for resumption of alcohol sales on flights
Last year, Southwest Airlines and Delta Air Lines resumed alcohol sales on board flights. American Airlines has yet to make such a decision. Executives at both companies said the change was a result of customers’ requests. However, they expressed concern about the continued behavior of airline passengers, including incidents of assault and other misconduct. The Federal Aviation Administration (FAA) reported more than three thousand incidents involving airline passengers last year.
The resumption of alcohol sales on airline flights has been met with strong opposition from unions representing flight attendants. During the recent pandemic, incidents of assaults and physical assaults against flight attendants have skyrocketed. In fact, thousands of such incidents were reported last year, more than double the number that was reported the year before. Several of these incidents involved mask use, but alcohol service remains a source of contention. In one incident, a Southwest flight attendant was physically attacked by a passenger. As a result, three of her teeth were broken.
The airline has been considering resuming alcohol sales on its flights, but will not do so until the start of the second quarter. Despite the delay, Southwest has restored complimentary coffee to all passengers traveling on flights of 251 miles or more. This news will likely coincide with the airline’s CEO’s retirement.
Responsible for handling unruly passengers
The airline’s safety procedures should focus on the safety of large groups of travelers and should create procedures to prevent disruptive passengers from boarding. The procedures should also empower ground employees and crew to handle unruly passengers. They should encourage the prosecution of unruly passengers and outline the company policy regarding employees who must provide witness statements or appear in court when unruly passengers are prosecuted.
Flight attendants are tasked with handling unruly passengers, and incidents are becoming more common. Since the beginning of the year, the Federal Aviation Administration has received 5,114 reports of unruly passenger behavior. Of those, 970 are being investigated by the FAA. This number is up from 183 in 2017.
The Federal Aviation Administration has instituted zero-tolerance policies to address unruly passengers. These penalties range from warnings to counseling and in some cases, civil penalties. Since the policy was implemented, there has been a significant increase in unruly passenger incidents. This has led the FAA to implement a zero-tolerance policy and has proposed hundreds of thousands of dollars in fines against violators.